Position - Digital Assistant

Join Our Spell Family

Career Position

Digital Assistant

THE ROLE


Dream role based in Byron Bay.

The purpose of this role is to provide and create an exceptional customer experience across all of our eCommerce platforms. You will provide essential support to our Digital Strategy Manager and wider Digital Team in all aspects of managing Spell’s website with the objective to achieve sales targets and lead the industry in eCommerce.



Looking for an advocate for the Customer journey throughout our online platforms, to provide recommendations and feedback for improvements to elevate and refine the customer experience.



RESPONSIBILITIES


  • Daily operations across Spell’s websites including product uploads, merchandising and homepage updates
  • Execute the upload, testing and sending of Spell EDMs
  • Action user generated content (UGC) tagging via FourSixty
  • Conduct regular site audits to ensure accuracy across products, information, imagery and functionality
  • Contribute to the achievement of sales and performance targets
  • Contribute to the digital teams seasonal marketing plans in conjunction with the Marketing Team
  • General assistance within the digital team

 

ABOUT YOU, OUR DREAM ANGEL


You will be passionate about providing an exceptional customer experience, have a positive attitude and desire to work as part of a progressive team. You will also have:

    • Exceptional communication, time management and problem solving skills
    • Outstanding attention to detail
    • Ability to self-motivate with a drive to succeed
    • Hands on, solution orientated approach
    • Ability to conduct instructional tasks and work as part of a team
    • An understanding of customer priorities and preferences when shopping online
    • Basic HTML/CSS coding knowledge, desirable
    • Previous experience with Shopify preferable or other ecommerce platforms
    • Intermediate – advanced Excel skills, desirable

    BENEFITS

    • 3pm finish on Fridays
    • Clothing allowance and generous staff discounts
    • Beautiful Byron Bay location

    HOW TO APPLY FOR THIS ROLE


    To apply, please forward your resume cover letter and portfolio outlining your suitability for the role to careers@spell.co